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Ordering - Prevalent Photography Frequently Asked Questions
Hopefully these questions and answers will help you with the ordering process. If after reading through this section and you still have any questions, please send us an e-mail so that we can answer it for you.
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How can I see the prices of the photos?
As you are browsing through the galleries, when you find a photo that you like, click on the shopping cart icon to add the photo to your shopping cart. When the photo is in the shopping cart, you can see what products are available for that photo, along with the prices. You are always free to remove an item from your shopping cart. The reason that the prices are not shown until they are in the cart is two fold. The first reason is that you are confirming in the cart that you have selected the correct image. The second reason is that the system will display different products that are available for that photo based on the image. Some photos will only be available in certain sizes based on their size and resolution. Only products available for that image will be displayed with their prices in the shopping cart.
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Is paying for my purchase with a credit card secure?
smugmug will protect the security of your purchase by using Secure Sockets Layer (SSL) software, which encrypts information you input. SSL is an advanced encryption technology that is recognized as an industry standard for handling private data.
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Can I pay for my order without a credit card?
If you do not want to pay by credit card, you can still order photos using our site. It will take a little longer for you to get your photos, but it can happen. Send us an e-mail with the photos and sizes you are interested in. We will set up a gallery with those photos in it for you to confirm that the photos are correct. We will also give you the exact price. You can send us a check, and when we receive you check, we will order your photos. Just send us an e-mail to start this process and we will help you the rest of the way to get the photos you want.
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What finish should I order, gloss, matte or lustre?
We have many customers send this question to us. For the most part, this is a personal preference and for photos of sporting events any of the three will work well. My personal favorite is matte finish, but that also goes with the many of the photos that I have on the wall already. Gloss tends to show color the best, it also can be harder to see with light reflections shining off it. Gloss is also susceptible to fingerprints showing. Matte does not have the shine that gloss has. Matte tends to have a dull finish with some texture to it. Lustre tends to show the advantages of both, it shows color better than matte, but also has some of the matte texture and does not reflect light like gloss does. Here is a smugmug description of the lustre finish.
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Can I order a digital copy of a photo from the site?
As far as selling full size digital images, the answer is no we do not sell them. If you are interested in obtaining a reduced resolution and reduced size image for use on a website, send us an e-mail so that we can discuss the specifics. All images on this site are copyrighted and you must have permission to use them on your website. The only other method where we will sell images in a digital format is in some of our individual packages. We do offer some packages where you can get a CD of all the images taken at a session.
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Can I cancel or modify an order after it has been placed?
No you cannot. Due to the rapid turnaround time of an order and with the multiple organizations involved you cannot cancel or modify an order. If your order is placed early during the business day, it could be processed very quickly and already be on the way to your shipping address.
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